By using our service you agree to our terms and conditions of business.

1.0 Initial visit
For your first clean only there may be a one off charge to cover the additional time taken on the initial clean. This can vary, depending on size of property and frequency of on going cleans. This will be explained when we speak.

1.05 What can you expect

Our pure water standard industry cleaning system is extremely effective at cleaning general dirt and dust from your windows. However, if you have builder’s residue (e.g. plaster, concrete and paint etc.), stickers or adhesive, staining or discolouration on any windows or frames from chemicals or rust or UV bleaching of frames on your windows, pure water will not be effective at removing these. Please notify us of any issues or concerns when we call to arrange your first clean.

1.1 How often will we visit
We offer the choice of every 6 or 12 weekly visits. We ask for some flexibility on time scales due to torrential rain, snow and wind of a week either side of the time due.

1.2 Bad Weather
We continue to work in light rain. As our water is 100% purified, rainwater has little-to-no effect on our cleaning. We can assure that the results will remain the same. However, if it is heavy rain, your clean will carry over to the next day.

1.3 Cancelling upon our arrival / Access not being provided
We strive to be as reliable as we possibly can. We plan and schedule our rounds daily. On the actual day of the clean, it is too late for us to replace your clean with another customer. Therefore, if we are turned away on the day – or access has not been made – we reserve the right to charge the full price and / or cancel any further on going service.

1.4 Ending our services

If you wish to cancel the service, please telephone us on 01743 360132 or by email to info@shirewindowcleaning.co.uk.

1.5 Complaints procedure

We strive to provide the best possible service each and every time we visit. If, for any reason, you are not satisfied with the service, you must contact us within 24 hours of the clean. We will then return the same (or next) working day to re-clean free of charge.

Please note that, any complaints made after 24 hours will not be re-cleaned. Please also note that, we operate a no refund policy. We will rectify work you are not happy with.

1.6 Confidentiality

All customer information is kept on a confidential database. This is not discussed or shared with any other individual or company, as is required under the terms and conditions of the data protection act.

1.7 Payments

Customers joining our 6 or 12 weekly rounds are required to pay via our direct debit system, GoCardless. This can be set up on our payments page quickly. Payments are then automatically collected 5-7 days after each clean.

For customers continuing to pay via BACS, payment is required no later than 7 days after the job has been completed. If payment is delayed beyond this timeframe, Shire Window Cleaning has the right to cancel the service.

Customers booking one of our services, such as gutter clearing, who are not joining our regular rounds are required to pay by credit or debit card in advance. This can be done over the phone by calling 01743 360132. Once payment is made, we will book the job to be completed within 1 week.